Terms of service

These Terms & Conditions apply to Rotate Society memberships, rentals and Collection items. Please read them before joining or placing an order and keep a copy for your records. Nothing here removes or restricts your statutory consumer rights.

Who we are · Membership · Rentals · Cancellation & refunds · Contact & complaints

1. Who we are and how to contact us

Rotate Society is the trading name used by Lewis McGregor, a sole trader operating in Scotland. Our business address and address for written notices is 10/5 Crighton Place, Edinburgh, EH7 4NZ. We are not a limited company and are not VAT registered.

Email support@rotatesociety.co.uk for membership, delivery, rental, cancellation or complaint enquiries. We use the contact details you provide to send order information and respond to you. Our agreements and routine communications are in English.

2. What these terms cover

These terms cover your membership, each separate clothing rental and any item expressly offered for purchase. An item described as “lease”, “borrow” or “rent” is hired to you temporarily; it is not sold to you and remains our property. A product expressly marked for sale is a purchase. Product descriptions, the selected rental dates, the price and any specific conditions clearly provided before payment form part of the relevant agreement.

Any specific arrangement we agree with you in writing also forms part of that agreement. Information we give you about an item or service that you rely on is not cancelled by a general statement in these terms. If something is unclear, contact us before ordering.

3. Eligibility and your account

Membership is reserved for those within Edinburgh city centre, within our current delivery area. This restriction reflects our local delivery service. Complete the postcode check before payment and use your genuine intended delivery address. A successful postcode check does not authorise delivery to a different address outside that area. Contact us if the checker gives an unexpected result.

If an error in our check allows you to pay but we cannot serve the address you supplied, we will tell you promptly and refund membership and order charges for services we cannot provide. If you move, contact us before the next rental so we can check the new address and discuss ending membership if necessary.

You must be at least 18 years old to join. Membership is limited to one account per person. Provide accurate first and last names and contact information. Your Society name and birthday are optional. A Society name is a display preference and does not replace the legal details needed for orders.

Keep your account access secure and tell us promptly if you believe someone has used it without permission. Do not impersonate another person, use another person's payment details without permission, or share rented items for commercial hire. We will assess disputed account activity fairly; you are not automatically liable merely because an order appears on your account.

4. Membership, monthly payments and discounts

The standard membership price is £5 per month. Membership gives access to the rental service; individual rental prices are charged separately as shown before ordering. It does not include ownership of clothing, unlimited free rentals or a guarantee that a particular item or size will always be available.

Membership renews monthly until cancelled, on the same calendar date on which you joined. There is no minimum commitment beyond the current paid month. The amount due now, recurring amount, billing interval and any discount are shown before payment. Your confirmation records the billing arrangement and renewal date.

You authorise recurring membership payments only when you expressly agree to that arrangement at checkout. A discount code may be entered during Society Profile set-up or checkout. Only one code may be used per transaction and codes cannot be combined. A discount applies only according to the conditions shown with the offer. When a time-limited discount ends, the price returns to the standard amount disclosed before payment. We may withdraw a code where there has been misuse. An invalid code does not prevent you continuing at the undiscounted price.

If a payment fails, we will contact you and may pause new rentals while it is resolved. We will explain the amount due and any payment retry; we will not add an undisclosed penalty. A payment issue does not remove your rights relating to rentals already paid for.

5. Ending membership

You can stop the next renewal through the account area at any time before it falls due. You do not have to give a reason or clear a disputed charge before cancelling. If you cannot access your account, email support@rotatesociety.co.uk.

We will acknowledge the cancellation and confirm the end date in writing. Outside the cooling-off rights below, membership continues until the end of the paid month and an ordinary cancellation does not create a refund for that part-used month. This does not affect refunds for our failure to provide the service or other statutory rights. We will refund any renewal taken after a timely cancellation request.

Ending membership does not make a rented item yours. Existing rentals remain subject to their agreed return dates unless a legal cancellation right or a different arrangement applies. We will not require continued membership payments simply because an item is being returned or a damage claim is disputed.

6. Ordering and availability

You can review and correct your details and selection before submitting payment. Opening an item page, adding an item to a basket or starting checkout does not reserve it. An item is secured when checkout is successfully completed and we confirm the rental order. The item is then shown as unavailable to other customers.

We send confirmation of the agreed item, price and arrangements in a form you can keep. If we cannot fulfil an order because of an inventory error, damage or another genuine problem, we will contact you promptly, explain your options and refund any payment for the unfulfilled order. We will not substitute another item or charge a corrected price without your agreement.

All prices are in pounds sterling and include any applicable taxes. Any delivery, collection or other unavoidable charge must be included in the total shown before payment. Optional extras require your express agreement. We do not add charges merely because an option was pre-selected.

7. Rental duration, delivery and collection

You choose the number of rental days before checkout and pay the stated daily rental rate for that period. The rental period starts when we successfully deliver the item to your agreed location. It ends when you complete the collection process by returning the item in suitable packaging, placing it as required for collection, uploading the required photograph and confirming the collection details on the website. You may request an extension, subject to availability; any agreed extension is charged at the same daily rate originally paid for that item. Your rental start and return deadline are shown before checkout and recorded in your confirmation.

Delivery and collection are free within our checked Edinburgh city-centre area. On weekdays, an order placed before 12:00 may be delivered the same day, no later than 16:00. At weekends, a morning order may be delivered the same day, no later than 14:00. Orders placed after 12:00 are delivered the next day before 13:00. The return deadline mirrors the successful delivery time, so a one-day rental is ordinarily 24 hours. No deposit or payment hold is required unless we clearly tell you otherwise before checkout.

Please give complete access instructions and make the agreed handover possible. If a handover fails, we will contact you to arrange an alternative. Any charge for a customer-requested extra visit must be explained and agreed in advance; no charge applies for a failed visit caused by us.

We are responsible for items until they are handed to you or a person you nominate to receive them. If our delivery is delayed, we will notify you and agree a revised arrangement. Tell us before ordering if delivery by a particular date is essential. If we cannot meet an agreed essential deadline, or another reasonable deadline where appropriate, you can end the affected order and receive the refund required by law.

When our collector takes an item back, responsibility for its transit passes to us. We will not charge you for our collection delays or the time we spend inspecting or cleaning it after handover.

8. Looking after an item and returning it

Inspect your item on arrival and let us know promptly if it is damaged, incomplete, unsafe or differs from its description. Photographs can help, but reporting a problem later does not automatically remove your legal rights. Do not use an item you reasonably believe is unsafe.

Take reasonable care of the item and follow any care instructions supplied. Do not alter, sell, pledge, sub-hire, lend to another person, permanently mark or attempt to wash an item. Return all components and accessories by the agreed deadline using the collection process. Place the item in the original packaging, or other suitable protective packaging if the original packaging is unavailable, in the same location where we delivered it. Upload a photograph of the package through the website. If that location is no longer available or is unsafe, leave the package in a safe nearby place, upload a photograph and state the exact location in the collection note. Routine cleaning is handled by us after collection.

Ordinary wear from careful use is expected and is not chargeable damage. Once an item has been returned, we inspect it and manually mark it available again when ready for the next customer. This processing time does not extend your rental.

9. Late returns, loss and damage

If you expect to miss the return deadline, contact us as soon as possible so we can discuss arrangements. If an item is not ready for collection at the scheduled return time, we may charge a £5 late-return administration charge plus the normal daily rental rate for each overdue day, for up to three days. The three-day period begins at the scheduled return time. Charges are shown before payment where applicable and are not intended to exceed our reasonable loss.

You may be responsible for reasonable, evidenced loss caused by failing to take reasonable care, unauthorised alterations or a breach of an agreed return obligation. We will account for the item's age, condition and previous wear, attempt a proportionate repair where sensible, reduce avoidable loss and avoid double recovery. Minor damage, such as a small hole or a stain that remains after professional cleaning, may result in a charge of up to £10 per item. For major, irreparable damage, loss, theft or an item not returned within three days without contact, we may charge the item's stated full replacement value.

Before requesting payment, we will explain what happened, provide photograph evidence and the calculation, and give you a reasonable opportunity to respond or dispute it. We inspect every item after collection; if a stain remains after cleaning, we may charge where appropriate. These terms alone do not authorise an unlimited debit from your payment card. Ordinary wear, pre-existing defects and damage caused by us or our delivery/collection service are not your responsibility. You remain responsible for the packaged item from successful delivery until Rotate Society physically collects it. Once you have uploaded the return photograph to the website, you do not need to keep a separate copy.

10. Your cooling-off rights

For an online membership or clothing-hire service, you normally have 14 days after the day the contract is made to cancel without giving a reason. Each separate rental has its own cancellation assessment; joining does not waive cancellation rights for future orders. We do not treat ordinary clothing hire as automatically exempt merely because it is booked for a particular date.

To cancel, send a clear statement to our support email or postal address in section 1 before the cancellation period expires. You may use the model form below, but do not have to. You can also withdraw an unaccepted order. Keep a copy of your message.

If you want a membership or rental service to start during those 14 days, we must obtain your express request before starting. Merely accepting these terms or leaving a box pre-ticked is not that request. If you cancel after validly requesting an early start, we may charge only the proportionate amount for the service actually supplied up to cancellation, based on the agreed total price (or market value if that price is excessive), and only if we gave you the required information beforehand.

If the required information or express request was missing, we will not charge for service supplied during the cooling-off period. Your service cancellation right ends early only when the service is fully performed and you both expressly requested its early start and acknowledged that consequence beforehand. Activating an account alone does not mean a continuing membership has been fully performed.

When a rental is cancelled, stop using the item and contact us promptly to arrange its return. Any return or collection cost must have been disclosed and agreed in advance; we will not impose a new charge after cancellation. Where cancellation of membership legally ends an associated agreement, we will apply those rights too.

For a cancelled service, we reimburse sums due without undue delay and within 14 days of being told of the cancellation, using the original payment method unless you expressly agree otherwise, without a refund fee. We will explain any lawful deduction. If legally required cancellation information was not supplied, the cancellation period may be extended by up to 12 months.

11. Other cancellations, problems and refunds

Outside a statutory cooling-off period, you may cancel a rental order no later than two hours before its scheduled rental start and receive a full refund. Contact us if your plans change after that point and we will explain the available options. No cancellation charge applies because we cannot provide the agreed service.

We must provide goods of satisfactory quality, fit for a purpose made known and agreed, and as described. We must provide services with reasonable care and skill. Depending on the circumstances, your rights can include rejection, repair, replacement, repeat performance, a price reduction or a refund. These rights also apply to hired and second-hand goods, taking their description and disclosed condition into account.

Tell us about a problem at our support email so we can arrange a remedy. We bear reasonable return/collection costs for faulty, misdescribed or wrongly supplied items. We will not insist on store credit instead of a refund you are legally entitled to receive.

12. Items expressly sold rather than rented

This section applies only where a listing explicitly offers an item for purchase. Ownership passes after full payment and delivery. Your description and confirmation must make clear that it is a sale.

For an ordinary online goods purchase, you can notify us of cancellation up to 14 days after the day you or your nominated recipient receives it, then return it within 14 days of notifying us, unless we have agreed to collect it. For one order delivered in separate parts, the relevant period generally begins after the final part arrives.

We refund the purchase price and the cost of our least expensive standard outbound delivery. An upgrade you chose above that standard need not be refunded. You pay direct return costs only if we told you before purchase; otherwise we pay them. We may deduct for diminished value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning, but not if we failed to give the required cancellation information.

Refunds are made without undue delay and no later than 14 days after we receive the returned goods or evidence of their return, whichever is earlier. If we offered to collect them, the deadline is 14 days after cancellation. Statutory rights for faulty or misdescribed goods are separate and are not limited to the change-of-mind period.

13. Collection access and member benefits

Exclusive Member status is normally earned after 10 qualifying rentals have been completed, returned and inspected without unresolved late-return, loss or damage issues. Rotate Society may also award Exclusive Member status at its discretion. Membership purchases, cancelled orders and Collection items do not count towards the automatic route. This is an access status within your membership, not a separate membership fee or a promise of free items.

Benefits remain subject to the conditions presented when earned and actual stock availability. If progress looks wrong, contact us and we will review the records. Birthday offers and other member rewards may be made at Rotate Society’s discretion and do not guarantee a gift or future offer. We will not remove an earned benefit arbitrarily or retrospectively change a booking already agreed.

14. Changes, suspension and service interruptions

The version agreed when an order is placed applies to that order. We may update future terms to reflect legal requirements or changes to our service. For a material change to an existing recurring membership, including its price or core benefits, we will give clear advance notice in a form you can keep and a reasonable opportunity to cancel before it takes effect. Changes requiring your agreement will not be imposed without it.

We may temporarily restrict new bookings where reasonably necessary to investigate suspected fraud, protect account security, address an overdue return or resolve a material unpaid amount. We will explain the reason where lawful and give a reasonable opportunity to resolve it. You can still contact us and exercise cancellation, complaint and consumer rights.

We may end a membership for a serious or repeated material breach, after appropriate notice and a chance to remedy it where possible, or if we stop the service. We will explain the grounds and refund prepaid service we will not provide, subject only to lawful and evidenced sums due. If events outside our reasonable control disrupt delivery or service, we will notify you, take reasonable steps to reduce the impact and discuss alternatives or cancellation and refunds. Such events do not automatically remove your rights.

15. Responsibility and liability

We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. Loss is foreseeable if it is obvious or was discussed when the contract was made. Our service is offered for personal consumer use; we do not agree to supply it for resale or commercial rental.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, your statutory rights, or any other liability that cannot lawfully be excluded. There is no blanket waiver of our responsibility for faulty items or a general requirement for you to indemnify us for all claims.

16. Website and personal information

You may use the website to browse, manage membership and place legitimate orders. Do not deliberately disrupt it, introduce malicious code or attempt unauthorised access. Our branding, photographs and site content remain protected by applicable intellectual property rights; this does not prevent you keeping a copy of your terms and order information.

Our Privacy Policy explains how we handle personal information. We collect account and service information including your first name, last name, optional Society name, postcode, optional birthday, email address and browsing history. We use Shopify to provide checkout, payments and related service functions. You will receive essential account, order and collection emails. You can opt out of marketing, birthday and offer emails. Agreement to these terms is not consent to optional marketing or non-essential cookies.

17. Complaints, disputes and applicable law

Email support@rotatesociety.co.uk with your account/order reference, what happened and the outcome you seek. You can also write to section 1's address. We will investigate fairly, keep you informed and provide our response in writing. You do not have to pay a complaint fee or abandon legal rights to receive help.

If we cannot resolve a complaint, we will explain any alternative dispute resolution arrangement available to you, its provider and access details, and whether we are required or willing to participate, in accordance with the applicable rules. We do not require compulsory arbitration or prevent you taking a claim to court. You may seek independent advice from Advice Direct Scotland or Citizens Advice Scotland.

These terms are governed by Scots law. This does not deprive you of any mandatory consumer protection applying where you live. You may bring proceedings in the Scottish courts or another court available to you under the applicable jurisdiction rules; these terms do not require you to give up that choice.

If one provision is unenforceable, the remaining lawful provisions continue to apply. A delay in enforcing a right does not mean it has been waived. A transfer of our obligations must not reduce your rights; we will inform you of any transfer affecting your agreement.

18. Model cancellation form

Complete and send this form only if you wish to cancel. Email is sufficient; a signature is required only when submitting a paper form.

To: Lewis McGregor trading as Rotate Society, 10/5 Crighton Place, Edinburgh, EH7 4NZ, support@rotatesociety.co.uk

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods / for the supply of the following service:

Goods/service and order or membership reference: ____________________

Ordered on / received on: ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

Date: ____________________

Delete whichever wording does not apply.

Questions about these terms? Contact the Society.